• The Hotels
  • Bookings and Payments
  • Tourism City Tax

What are the reception hours?

? The receptions at The Red Hotel and The Purple Hotel are open 24 hours a day.

? If you are staying at The White Apartments or The Blue Apartments, you must go to The Red Hotel reception for any assistance.

 

What is the usual check-in, and check-out times for the hotels and apartments?

? Check-in: From 16:00 on the day of arrival.
? Check-out: Before 12:00 on the day of departure.

Subject to availability, our reception team will do their best to ensure you can access your room as soon as possible. If you need to extend your stay for a few more hours, you can request a late check-out for an additional cost.

 

Should I inform the hotel if I will be arriving late?

? Our receptions are open 24 hours, so your room will be guaranteed even if you arrive after midnight.

?? If your arrival is delayed until the following day for any reason (such as a flight cancellation), we recommend informing us in advance to prevent your booking from being cancelled and to ensure your room is not assigned to another guest.

 

What documents do I need to show at the hotel?

When checking in, you will need to present the ID card or passport of all guests included in the booking at reception.

It is not mandatory to bring your booking confirmation, but we recommend keeping a copy on your phone in case you need any clarification.

 

Wi-Fi

We offer free Wi-Fi access in all common areas and rooms of our hotels and apartments.

 

Does the hotel offer transfer services to/from the airport

The hotel does not offer a direct transport service. However, you can take a taxi from the airport.

 

 

What to do with my luggage before check-in and after checking out?

? If you are staying at The White Apartments or The Blue Apartments, you must take your luggage to the reception of The Red Hotel, where you can store your bags for free, both on arrival and departure.

? If you are staying at The Purple Hotel or The Red Hotel, you will also find a luggage room at reception where you can leave your bags at no extra cost.

 

Is there a hairdryer in the rooms?

Yes, all our rooms in the hotels and apartments are equipped with a hairdryer for your convenience.

 

Does the hotel have parking?

? The Purple Hotel has a private car park with a special rate for guests who book directly through our website. The rates are:

  • €5 per day (car)
  • €3 per day (motorbike)

For other guests of The Purple Hotel, the price is:

  • €10 per day (car)
  • €6 per day (motorbike)

? As for the other hotels and apartments, we do not have our own parking. However, near the bus station, just 200-300 metres from our hotels, you will find a public car park. Additionally, there are other paid parking options just a 5-minute walk from our establishments.

 

What is the breakfast schedule?

?? The Red Hotel: Breakfast is available every day from 8:30 to 11:00 for guests who have breakfast included in their booking.

?? The Purple Hotel: Breakfast is served daily from 9:00 to 12:00. You can choose one option from our breakfast menu, a coffee or tea, and a fresh or packaged juice.

 

Is breakfast included in my booking?
On our site, you can book a delicious A la Carte Breakfast for your stay. If you are not sure about having breakfast every day, you can book it at the reception at the same price.
Our Breakfast is 8,50 euros per person and day at The Red Hotel, and 8,00 euros per person and day at The Purple Hotel. We are offering only A la Carte Breakfast, there is no Buffet Breakfast available on our properties.

 

How many times a week are the sheets changed?

Sheets in the rooms as well as in the studios or apartments are changed every four days or twice per week.

 

What is the difference between a studio and an apartment?

The main difference is that the studio consists of a single space combining the sleeping area and the living area. In contrast, the apartment has two separate spaces, as it includes a separate bedroom in addition to the living area.

 

Do the studios and apartments have a kitchen? What do they include?

Yes, all the studios and apartments in our chain have a small kitchen equipped with:

  • Kettle
  • Basic cooking utensils
  • Fridge
  • Coffee maker
  • Microwave

Everything you need to enjoy your stay with complete comfort.

 

Is there a refrigerator in the rooms?

? At The Purple Hotel, The Blue Apartments, and The White Apartments, all rooms are equipped with a fridge.

? At The Red Hotel, we provide mini-fridges in the following room types:

  • Superior Double
  • Couples Double
  • Sea View Room

For all other rooms at The Red Hotel, we offer the option to rent a mini-fridge. You can request more information upon arrival at reception.

 

Do the hotel rooms and apartments come with sheets and towels?

Yes, all rooms and apartments are equipped with bed linen and towels.

Additionally, we offer beach towel rental. If you need one, simply ask at reception.

Please remember that the towels cannot be used outside the hotel or apartment premises.

 

How may we book a room?

You can book a room in two ways:

  • Directly on our website
  • By calling our reservations centre at +34 971 34 36 14

In both cases, the price and conditions offered will be the same.

 

Do you accept group reservations?

We do not accept group reservations at our hotels and apartments.
For more information contact our reservations office.

What are the payment methods?

Guests may pay for their bookings with cash or with a Visa or MasterCard to their name.

American Express payments are only available at The Purple Hotel.

What to do if the cardholder is someone else?

If the customer wishes to pay with someone else’s card they will have to send an authorization to make the charge to the cardholder’s name, a copy of their ID card/Passport and a copy of the front of the card to our reservation’s office (reservations@ibizafeeling.com).

 

Will my reservation be made securely?

Ibiza Feeling Group uses all the most advanced security measures to ensure your online reservation is carried out most safely.

 

When must the reservation be paid for?

In either case, the total amount of the reservation will be paid for upon the customer’s arrival at the hotel.

 

What are the cancellation policies for a reservation?

Anticipated cancellation of a reservation made on www.ibizafeeling.com will not generate any expense for the customer, as long as it is carried out 24 hours before the arrival date at the hotel. In case the customer decides to cancel the day before after 4:00 pm or during the arrival date, the amount of the first night will be charged. If the customer decides not to show up at the hotel without previous notice, the same cancellation expenses detailed above will be charged.

For bookings made on any other website, that website terms and conditions will be applied.

 

What to do to amend my reservation

In case the customer wants to modify a booking carried out previously through our website (www.ibizafeeling.com), they will be able to do it at no additional charge up to 24 hours before the arrival date at the hotel, depending on availability at that time. Just contact our reservations office. The initial price of the reservation may change, and existing rates at the time of the modification will apply.

 

How do I know if my hotel reservation has been successfully confirmed?

Once the booking process has been finalised, a confirmation number will appear on your screen and you will receive an email with the summary of the reservation.

 

Can I pay the reservation before arriving?

Yes. You may contact the reservation office and from there we shall indicate the different options available to pay for the reservation before your arrival. You may contact us through email at reservations@ibizafeeling.com or calling +34 971 34 36 14.

 

Are pets allowed?

Only The Purple Hotel accepts pets. We will provide your pet in the room with a bed and food bowl.
The extra price for the accommodation of the pet in the room is 15 euros per night with a minimum of 25 euros.

 

What does “best available rate” mean?

If in the 24 hours following your reservation at www.ibizafeeling.com you find a cheaper* rate at another website, call us at +34 971 34 36 14 or send us an email to reservations@ibizafeeling.com along with the link that verifies the price difference. After verifying the rate we will modify your reservation instantly.

 

* To apply for this guarantee, the conditions on the other website must coincide with the arrival and departure dates, the number of rooms, number of guests, type of room, terms of payment, cancellation policies and included meals (besides taxes).

What is the ECO-TAX or TOURIST TAX

The ECO-TAX is a tax or tourist tax used by some public institutions (city councils, autonomous communities, regions, etc.) as a source of funding destined to promoting tourism or preservation of the environment.

The eco-tax is not included in the price of our reservations made through our website (2,20 euros per person and night), because the current legislation (Law 2/2016, 20th March) requires that such tax must be collected by the hotel establishments at the arrival of the guests.

Who is required to pay said tax?

Everybody who stays (guests under 16 years of age are exempt), even residents of the Balearic Islands.

When are our customers required to pay the tax?

Upon arrival at the hotel at check-in, our reception staff will show you the relevant documentation, in order to pay the tax prior to your entry.