FAQ Frequently Asked Questions

What are the reception hours?

The Red Hotel and The Purple Hotel receptions are open 24 hours. If your stay is in The White Apartments or The Blue Apartments you have to go to the reception of The Red Hotel.

What are the usual check in, check out times for the hotels and apartments?

As a general rule the rooms may be used starting 4pm on day of check in and must be released before 12 noon on day of check out.
Always depending on availability, our reception staff will try to make your room availableas soon as possible and if needed, will offer the option to extend your check out a few hours more with an additional charge.

Should I inform the hotel if I will be arriving late?

Our receptions are open 24 hours and your room is guaranteed even if you arrive after midnight. Should for any reason your arrival at the hotel be a day late (flight cancellation, etc.) we recommend you let us know in order to not cancel the reservation and thus avoid having your room assigned to other customers.

What documents do I need to show at the hotel?

At the reception of the establishment you must show your ID card or passport for everybody on the reservation. It is not mandatory to hand in the reservation confirmation document, however it may be useful to have a copy on your mobile for instance, for any clarification.

Wi-Fi

There is access to wireless internet in all common areas and rooms of the hotels and apartments, all free of any additional charge. At the lobby of The Red Hotel and The Purple Hotel you will find devices with access to free internet.

Does the hotel offer transfer services to/from the airport

The hotel does not provide transportation services. A taxi from the airport to our hotels is approximately 35 euros for the ride. You may also arrive from the airport on a direct bus (Line 9), you may view all schedules on ibizabus.com

What to do with my luggage before check in and after check out?

If your stay is at The White Apartments or The Blue Apartments, luggage both upon your arrival and departure must be taken to the reception of The Red Hotel which has a room to leave customers’ luggage free of charge. If your stay will be at The Purple Hotel or The Red Hotel there is a room where you may leave your luggage free of charge.

Is there a hair dryer in the rooms?

All the rooms in The Red Hotel, The Purple Hotel and The White Apartments have hair dryer.
In the case of The Blue Apartments, if the customer requires a dryer they must contact the reception and ask for one. Customer will have to pay a 10 euro refundable deposit at the reception.

Do the hotel have parking

At The Purple Hotel we offer parking in an adjacent lot next to the hotel building. Only bookings made through ibizafeeling.com for The Purple Hotel will have free access to the parking of the hotel.

For the rest of The Purple Hotel guests the parking price will be 8 euros per day.

For the rest of our hotels and apartments we unfortunately do not have parking. There is a public parking where you may park your vehicles some 200-300 metres from the hotels, close to the bus station, and also fee-paying parking options within 5 minutes walking distance.

What is the breakfast schedule?

Every day from 9:00 to 11:30 AM for guests who have breakfast included in their reservation at The Red Hotel.
For guests staying at The Purple Hotel breakfast is served every day from 9:00 to 1:00 PM.
You may choose from our breakfast menu (Continental, English, etc.) plus a beverage.

Is breakfast included on my booking?
On our site you can book a delicious A la Carte Breakfast for your stay. If you are not sure about having breakfast every day, you can book it on reception at the same price.
Our Breakfast is 6,50 euros per person and day at The Red Hotel, and 7,50 euros per person and day at The Purple Hotel. We are offering only A la Carte Breakfast, there is no Buffet Breakfast available on our properties.

How many times a week are the sheets changed?

Sheets in the rooms as well as in the studios or apartments are changed every four days or twice per week.

What is the difference between a studio and an apartment?

The main difference is that the studio has only one living room, whilst the apartment has two, since it has a separate bedroom.

Do the studios and apartments have a kitchen? What do they include?

All studios and apartments of the hotel chain have a small kitchen, kettle and basic kitchenware to be able to cook. They also include a refrigerator and microwave oven.

Is there a refrigerator in the rooms?

At The Purple Hotel, The Blue and The White Apartments we do have mini-fridges.

At The Red Hotel there is only a mini-fridge in the premium rooms: panoramic, sea view and double couples rooms. For the rest of the rooms we offer the possibility of renting a mini-fridge. You may ask for more information upon your arrival at the reception.

Do the hotel rooms and apartments come with sheets and towels?

Yes, both have sheets and towels. However, towels may not be used outside the hotel or apartment facilities.

Are there towels for the pool/beach?

The receptions have a pool/beach towel service at no additional charge. You will have to pay a 10 euro refundable deposit at the reception.

How may we book a room?

To book a room, you may do this directly online or calling our reservation centre +34 971 34 36 14.

In both cases, the prices and conditions offered will be the same.

Do you accept group reservations?

We do not accept group reservations at our hotels and apartments.
For more information contact our reservations office.